Customer Comments of our Hawaii Rental Car Service

As your booking agent, Aloha Rents discount Hawaii vehicle rental will request quotes from our five major, national car rental companies. These quotes will factor in information you provide on our Form Intro page. We are able to offer low, corporate rates, not offered to individual renters, nor available through most other booking agencies. Our goal is to see that you rent the right car at the lowest possible price.

What is “Best Rate”?

It’s our way of simplifying your online rental experience. When you choose our “Best Rate” option on the Form Intro page, we’ll submit your rental request to our five rental companies and then select the company that offers you the most affordable car.

What’s different about the cars you rent?

The corporate price discount we offer you is unique. The vehicles are the same shiny ones the rental company makes available, at a higher price, to their other customers.

Can I request the color of my vehicle?

You’ll find that option near the bottom of our form page in the "Special Requests" box. All requests will be honored to the best of your rental company’s abilities.

Must I fill out a new form for each car I’m renting during my stay in Hawaii?

Not at this site! Whether you need several cars at one location, or plan to island hop, we ask you to fill out only one form. To add additional vehicles, click the “Rent an Additional Car” button and your information will automatically be forwarded to the next request form.

Do young drivers pay more to rent a car?

Car rental companies require that all drivers must be 21 years of age, or older. “Young drivers” fall between the ages of 21 and 25.Throughout most of the year we are able to book with rental companies that have no young driver fees.

Can I add additional drivers without paying more?

Yes--- at most times of the year! Let us know, so we can book your rental with a company that offers this.

Do weekly, reduced rental rates begin on Day 7?

No. Typically, “Weekly Rates” take effect on the 5^th day.

Can I rent any additional equipment through you?

We are able to offer Child Safety Seats and GPS equipment. All additional equipment is subject to availability and should be requested at the rental counter.

Can I take a rental car on the Hawaii Superferry?

Yes. Customers using the Hawaii Superferry must obtain a Superferry Addendum that allows the customer to take the vehicle on board the vessle. If you need the addendum form, ask for one at the rental counter when you pick-up your car.

Why aren't the taxes and any additional fees (government fees or taxes) included in the posted rates?

We post the Basic Rates common to all locations. Taxes can vary by location and certain taxes are location specific and therefore can't be included. The general formula for calculating taxes is at the bottom of the Basic Rate table.

Is my online reservation guaranteed?

Yes! Although we require no deposit or credit information, your reservation is guaranteed. Once booked, your email reservation confirmation will arrive shortly.

Why didn't I get my email confirmation?

Spam filters can catch the confirmation and treat it as spam. If your email program or provider maintains a folder with email that has been filtered, you might find the message has been routed there.

Why is my confirmation email important?

The confirmation will provide you with all charges, including all govt. imposed taxes and fees, you can expect to pay for your rental car. It will let you know your rental is guaranteed.

What if I need to cancel my reservation?

We respectfully request that you contact us via email on this website. There are no cancellation penalties.

Can I rent a car with a Debit Card?

Yes! Be sure your Debit Card shows the Visa or Mastercard logo on it. You will find more information online at your rental company’s site regarding credit cards.

What documents and information will I need to carry when I pick up the vehicle?

All rental companies require each driver to show a valid driver’s license at their rental desk. A major credit or debit card is also required to rent a car. You will find more information online at your rental company’s site.

I’m visiting the U.S. Will I need to obtain any additional license’s to rent a car in Hawaii?

No. An International Driving License is not required. We suggest you check online at your rental Company site for more information about international driving requirements. You may be asked to show your passport at the rental desk.

Am I required to purchase auto insurance when I rent my vehicle?

Before you leave home, check with your auto insurance agent to determine if your carry adequate rental-car insurance. If you do, any further insurance purchases will be your choice. For specific insurance requirements, refer to your rental company’s website.

What should I do in case of a driving emergency?

Your rental company will provide Emergency Roadside Assistance. Their contact number will be included with your rental agreement.

Fleet of Hawaii Rental Cars